So this mug is made by putting a smaller cup inside a larger, transparent cup, with a paper print insert in between. The first time I touched the mug to water the inner layer was breached and the print was ruined. Even if the print hadn't been immediately ruined, the mug itself is so cheap that it might not have even been practical to use, for example the lid snaps on, but doesn't fit very well and probably wouldn't form a seal to prevent spills. I'm not sure what print/customization service the BCS store is using for these, but this was shockingly bad for a mug that cost $15 w/o shipping at the time of purchase. This product makes me sad :(